What to Expect & Warranty terms

 At Jackson Computer Shop, we specialize in professionally refurbished laptops and desktops that are built to perform. While every device is fully tested and backed by our 1 or 3-Year Hardware Warranty, some may have minor cosmetic imperfections—a normal part of the refurbishing process.  What Are Cosmetic Imperfections?

  Cosmetic imperfections may include:

     •    Light scratches or scuffs on the outer casing

     •    Slight screen blemishes that do not affect display quality

     •    Signs of previous use on the keyboard or trackpad  These are purely visual and do not affect performance, speed, or functionality in any way.

Function Over Flawless Finish

  We guarantee every device:

     •    Has passed rigorous diagnostic testing

     •    Functions like new in terms of hardware and software

     •    Is perfect for work, school, remote learning, business use, and everyday computing 

Why We Don’t Accept Returns for Cosmetics  To keep our prices affordable and our standards consistent, we do not accept returns due to cosmetic condition. Our warranty focuses on what matters most—reliable performance and hardware durability.

What Our Warranty Covers  Your 1 or 3-Year Warranty includes:

     •    Hardware failures (RAM, hard drive, motherboard, etc.)

     •    Replacement or repair for functional issues  Not covered:

     •    Cosmetic wear and tear

     •    Customer-inflicted damage (drops, spills, etc.)

  In Summary

  Cosmetic flaws don’t stop our refurbished computers from being a smart, reliable, and budget-friendly choice. 

You’ll still get:

     •    A fast, reliable device

     •    A full 1 or 3-year hardware warranty

     •    Incredible value without paying for “brand new” looks