WARRANTY Policy

We do not accept returns or refunds for buyer’s remorse, compatibility issues, cosmetic wear, or accidental damage.

Returns or exchanges are only accepted if the product is found to be defective within the stated warranty period.

Windows computers include a FREE 3-Year Limited Warranty covering hardware defects.

This warranty covers failure of internal hardware components under normal use.

Batteries, software issues, accidental damage, liquid damage, and cosmetic wear are not covered.

Apple products and mobile phones are not warrantied, though we highly recommend Upsie.com for Insurance/Warranty needs.

Cosmetic wear, battery degradation, accidental damage, liquid damage, and software issues are not covered.

Warranty Process

To start a warranty claim:

1. Contact us with your order number and a description of the issue.

2. Ship the product (at your expense) to the address we provide after approval.

3. Once assessed, we’ll notify you of the outcome and next steps.

Dead on Delivery (DOD)

If your item arrives Dead on Delivery (DOD) — meaning it does not power on, operate properly, or shows clear signs of damage immediately upon arrival — you must report it to us within 72 hours of the recorded delivery time.

To report a DOD item:

1. Photo or video evidence taken immediately upon unboxing, including:

• The outside of the shipping box (with visible label and any damage)

• The inside packaging and item placement

• Clear shots of the device from all angles

• Close-ups of the damage or issue

• Footage showing the item failing to power on or function, if applicable

2. A brief written description of the issue

3. The order number and your contact information

Note: All evidence must be submitted via email to jacksoncomputershop@gmail.com within 72 hours of delivery. Submissions missing required photos/videos or sent after the 72-hour window may be denied.

Warranty Disclaimer:

Our warranty covers hardware functionality and performance issues only. It does not include coverage for cosmetic blemishes such as scratches, dents, or other surface imperfections. All refurbished products are fully tested and guaranteed to work, but may show signs of previous use.

We’re so confident you’ll love JCS Internet that we offer a 100% Buyback Guarantee within the first 3 days.

Terms of the Buyback:

• If you're not satisfied within 3 calendar days of service activation, you may request a full refund.
   
• Equipment (if provided) must be returned in original condition.
   
• Refund includes any activation fees and the first month’s payment (if paid upfront).
   

How to Request a Buyback:

1. Contact our internet support team at jacksoncomputershop@gmail.com or call us within 3 days of delivery.
    
2. Return any equipment (if applicable) in-person or via prepaid label.
    
3. Refund will be processed within 3–5 business days of equipment return and account deactivation.

Return Shipping: Customers are responsible for all return shipping expenses unless otherwise stated.

We are an authorized partner of T-Mobile for Business and all services or equipment offered through T-Mobile-branded plans or devices adhere strictly to T-Mobile’s return, refund, and device warranty policies.

If your product or service is affiliated with T-Mobile:

• Returns must be initiated within 14 days of purchase or activation.
   
• Restocking fees may apply as per T-Mobile’s terms.
   
• Devices must be returned in “like new” condition with original accessories and packaging.
   

Please refer to the T-Mobile Return Policy for complete details or contact us for help initiating a return through T-Mobile for Business.

https://www.t-mobile.com/responsibility/consumer-info/policies/return-policy

Jackson Computer Shop

1826 College Ave, Jackson, AL 36545

Jacksoncomputershop@gmail.com

251-262-1047